Things starting to look good here. Here is what we have done so far:
1. Excellent User Experience
The citizens can report incidents using the PWA(React App), Teams app and by e-mail, making it easy for the citizens to report using their preferred way. Splinter which is the head of TMNT has access to the Covert Operation Center where he easily can monitor new incidents and assign them to one or the whole team of TMNT.
– So the users can submit cases from email address and it will go to the React PWA. This process is automated (Power Automate)
Quality Management Portal where TMNT can improve and monitor performance. It would be possible to start the quality process right from this solution.
2. Most Extreme Business Value
This is how the solution is built, It supports many cases and different inputs that the TNMT can manage all the incidents happening around town. As you see the technologies are connected together to provide awesomeness!
3. Rock Solid Geeknes
With the use of image recognition, we automate the process of setting the severity of each case. This way Splinter can prioritize easily which incidents that need focus.
TMNT have placed a set of IOT devices that report anger levels around town. This may also give a pulsating light that soothes the angry people and make them sing.
Logic app that post data to Image Analytics.
4. Killer App
The awesome Covert Operation Portal is also a PWA, Splinter can easily assign incidents on the go and get notifications when new incidents are reported.
Security is of uttermost importance therefore incidents submitted using the React PWA is ,submitted to an API Management endpoint. This limits any exposed API’s and gives good control over what data we are exposing.