Enabling seamless communication between the backend and frontend is a must for delivering smooth user experiences. For our solution, we leveraged three powerful Azure cloud APIs to facilitate a direct line of communication between our backend and frontend, optimizing the process of running and analyzing conversations with a bot service.
In our case, we needed to ensure that the backend and frontend could communicate efficiently with a bot service, run conversations using an AI model, and analyze the interactions to improve the user experience—all while keeping things fast and responsive.
To achieve this, we turned to Azure and integrated three critical APIs:
- Direct Line API (Bot Service): For communication between the backend and the bot.
- Azure OpenAI API: To power the AI-driven conversations.
- Azure Language Service API: For analyzing the conversation and extracting valuable insights.
