Badges we claim:

• Dash It Out – for providing great summary of case management

Meet the dashboard of our app. We let the managers keep up with what is happening in the system. They can see case and technician information and see how long it takes to solve cases on average.

We also added Q/A section in case managers want more specific information.

Here we show case solve duration so managers can keep track of sla/kpi.

Another chart showing average rating of cases and which technician completed it to show best employee of the month.

We also show how many cases we recieve by severity and average completion time of cases by severity.