We all want the newest features as soon as they are released, especially if it’s preview functionality, the more the better.

In preparation for ACDC we wanted to get a Power Platform environment with Dataverse and Dynamics Contact Center functionality ready. We followed the normal creation method in the admin center and when the option to select the release cycle our eyes widened when we saw the option to select “Early”. Why not? It’s a hackathon, it won’t be pushed to production, and we can sacrifice enough Minecraft sheep to the demo gods to make it work.

The creation process went flawlessly. We connected Dynamics Contact Center to our ACS resource, we created all the queues, workstreams, and assigned the correct roles to the correct users. Calling the phone number worked we could talk with a human.

We started importing the necessary solutions and started creating an agent in Copilot Studio as our IVR when we ran into a problem activating voice features in Copilot studio:

This means that we need to find another way for our AI agent to help build in Minecraft using voice!