Our helpful proactive teams bot uses multiple APIs to make magic happen. 

The two most obvious ones are Microsoft Graph API (for user details) and Microsoft Teams API (for the bot code itself)

We also implement the Azure Maps API to render a helpful map to pinpoint where a report was generated, and most importantly we have the Dataverse Web API to create Opportunities in CRM:

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Our bot’s Adaptive Card not only saves users time, it delivers a clean, modern, and engaging experience out of the box.
And since it runs inside Microsoft Teams, it automatically adapts to every device and screen size.
That leaves us free to focus on digging for gold (or dirt) instead of fighting with breakpoints.